We use the information we collect for the following purposes:

• To deliver your Service Style Assessment results via email

• To send you educational content, tips, and resources related to your service style

• To provide follow-up communications about Service Stewards programs and offerings

• To improve our assessment and services based on aggregated, anonymized data

• To track quiz completions for group/class participants when applicable

Your information is stored securely using:

• Airtable: For organizing and managing quiz responses and contact information

• Systeme io: Our customer relationship management (CRM) platform for email communications

Both platforms use industry-standard security measures to protect your data.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: With trusted platforms (Airtable, Systeme io, Zoom) that help us operate our services

• Legal Requirements: If required by law or to protect our rights and safety

• Business Transactions: If you make a purchase, your transaction data (purchase history, payment information) is processed by our payment processor and retained for accounting, tax compliance, and customer service purposes

• Purchased Content: If you purchase access to recorded classes or digital products, your email may be used to provide you with access to that content

We retain your information for as long as necessary to:

• Provide you with services and communications

• Fulfill legal obligations (such as tax and financial record-keeping)

• Maintain records of business transactions and purchased products/services

• Provide access to products or services you have purchased

You may request deletion of your information at any time, except where we must retain it for legal, tax, or business purposes (such as proof of purchase, refund processing, or providing access to purchased materials).

You have the right to:

• Access the personal information we have about you

• Request correction of inaccurate information

• Request deletion of your information, except where we must retain it for legal or business purposes (such as transaction records, tax compliance, or purchased product access)

• Unsubscribe from email communications at any time

• Opt out of future data collection by not providing your email

Please note: To exercise these rights, contact us at privacy@servicestewards.com. Since we may only have your email address on file, please contact us from the email address associated with your account.

Website Cookies: Our website and pages hosted on Systeme io may use cookies and similar tracking technologies to:

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Track conversions and sales funnel performance

• Improve user experience

Quiz Application: Our Service Style Assessment quiz uses basic browser storage (localStorage) to temporarily save your quiz progress. This data is stored locally on your device and is not transmitted to our servers until you submit your email.

Third-Party Cookies: Systeme io and other service providers may set their own cookies to provide and improve their services. We do not control these third-party cookies.

Your Choices: Most web browsers allow you to control cookies through their settings. You can typically:

• View cookies stored on your device

• Delete cookies

• Block cookies from specific sites

• Block all cookies (note: this may affect website functionality)

For more information about how Systeme.io uses cookies, please refer to their privacy policy.

Our Service Style Assessment is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.